Functions/Operations of Branch Offices

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Functions of Branch Offices

The Functions of the Branch Offices and Sub-Offices are service-oriented, and include:

  • Registration of Employers and Employees
  • Investigation of Claims
  • Collection of Contributions
  • Distribution of Pension Cheques
  • Processing and Payment of Benefits
  • Public Education
  • Compliance with Occupational Safety and Health
  • Compliance with the Social Security Act


Corporate Services at Social Security Headquarters, Belmopan includes: Administration, Benefits, Registration, Medicare, Finance/Compliance and External.

Administration

  • Personnel Administration
  • Management Information Systems (MIS)
  • Internal Audit
  • Office Administration, Procurement and Facilities Management
  • Executive support services for the Board of Directors
  • Actuarial Assessment and Programme Management
  • Mail Service
  • Manpower Development
  • Business Strategic and Contingency Planning
  • Branch Office Support

Finance/Compliance

  • Collection of all contributions as stipulated by the Social Security Legislation
  • Enforcement of the SS Act to Bring Legal Compliance by Employers & Employees
  • Investigations
  • Inspections
  • Compliance with Occupational Safety and Health
  • Compliance with the Social Security Act
  • Accounting and Investment Systems
  • Budget Administration

Benefits

  • Decision making and Appeals
  • Recurrent Pension payments
  • Non-Contributory Pension Management
  • Statistical Reports
  • Records Management & Retrieval System
  • Processing and Payment of Benefits
  • Compliance with the Social Security Act

Medicare

  • Decision on Employment Injury Claims
  • Administration of Medical Care Services
  • Referrals to Medical Consultant
  • Decision & Formalization of Medical Boards
  • Purchase & Evaluation of Health Services

Registration

  • Registration Systems Management
  • Card Delivery
  • Records & Reports
  • Registration of Employers and Employees

External

  • Public Education and Consultation
  • Media and Public Information
  • Customer Service Support Systems
  • Financial and Statistical Publication