Frequently Asked Questions

Follow these steps to create your My Social Security account:

1. Visit the My Social Security portal at ssbportal.org.bz 
2. Click Create Account
3. Enter your Date of Birth and Phone Number
4. Enter & Verify your email address by clicking Send Verification. (Enter the verification code sent to your email inbox to proceed)
5. Create a Password that meets the requirements.
6. Enter your Name & Select the Reason for your account then click Create to complete.

• If you already have a Social Security Number, click LINK MY SSN –  Follow the steps in your Confirmation Email to complete activation.
• If you do not have a Social Security Number, click REGISTER WITH SSB – Follow and complete the online registration process.

Note: Account activation must be done via Facial Recognition via a WhatsApp video call or a visit to the office.

1. If you already have a Social Security number:
   • On your homepage, click ‘LINK MY SSN‘
   • Enter your details and Submit
   • Check your Email Inbox for additional steps to complete activation.

2. If you do not have a Social Security number:

• • On your homepage, click ‘REGISTER WITH SSB’ 
  • Proceed to register for a Social Security number.

Note: Activation must be done by Facial Recognition via a WhatsApp video call or a visit to the office using the Reference Number in your confirmation email.

To make changes to your personal information, follow these steps:

1. Visit My Social Security portal at ssbportal.org.bz
2. Click ‘Login‘ to sign in to your newly created account,
3. On your homepage, click on ‘Edit’
4. Select the change you wish to complete:
   • Name Change,
   • Contact Information,
   • Bank or Credit Union Account Information,
   • Marital Status
5. Enter your desired changes,
6. Upload your Supporting Document(s),
7. Click ‘Next’ to submit.

Note: Changes made to your existing registration record may result in having a new card printed. For example, a name change. 

If you do not require any changes to your card or personal information, follow these steps:

1. Visit My Social Security Portal at ssbportal.org.bz
2. Click ‘Login‘ to sign in to your newly created account.
3. Click ‘Card Replacement’ listed under Dashboard on the left-side menu. (Profile > Dashboard > Card Replacement)
4. Select the reason for your replacement:
   • Damaged/Destroyed
   • Expired
   • Lost
   • Stolen
5. Click ‘Next’ to book your appointment,
6. Select the Branch Office, Date & Time for your appointment.
7. Submit to complete.

1. Visit My Social Security portal at ssbportal.org.bz
2. Click on ‘Login‘ to sign in to your newly created account
3. On your homepage, click on ‘Register with SSB‘
4. Fill in all fields of each category:
   • Personal Information
   • Contact, Family
   • Beneficiary Information (if applicable)
   • Bank/Credit Union Information
5. Upload Supporting Documents
   • Original documents must be presented at time of your appointment.
6. Review your application, book your appointment, and submit to complete.